Shipping Policy – Coco the Muse

At Coco the Muse, all our products are shipped directly by our trusted supplier partners through Modalyst, allowing us to offer a wide range of high-quality products.

Please read this shipping policy carefully to understand delivery times, costs, and responsibilities for your order.

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1️⃣ Processing Time

• All orders are processed within 2–5 business days after payment confirmation.

• Processing includes verifying your order and preparing it for shipment by the supplier.

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2️⃣ Estimated Delivery Times

Delivery times vary depending on the supplier and your location. Once your order is shipped, you will receive a tracking number to follow your package until it arrives.

⚠️ These are estimated delivery times. Coco the Muse is not responsible for delays caused by carriers, customs processing, or events beyond our control.

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3️⃣ Shipping Costs

• Shipping fees are calculated automatically based on the supplier and included in the total price of your order.

• Additional shipping fees may apply for multiple items in a single order.

• Any applicable taxes, customs duties, or import fees are the responsibility of the customer according to the laws of your country.

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4️⃣ Order Tracking

• After your order has been shipped, you will receive an email with a tracking number.

• You can monitor your package’s journey until it reaches you.

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5️⃣ Risks & Responsibility

• Once the package is handed over to the carrier by the supplier, all risk of loss or damage transfers to the customer.

• Coco the Muse cannot be held responsible for packages lost or delayed by the carrier.

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6️⃣ Returns & Shipping

• For returns, please refer to our Return & Refund Policy [LINK].

• All returns must be sent directly to the supplier. The return address will be provided after your return request is approved.

• Return shipping costs are generally the responsibility of the customer, unless the product is defective or there was a supplier error.