Privacy policy

Last updated: February 14, 2026

Coco the Muse operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Coco the Muse is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

Contact details: Your name, email address, billing address, shipping address, and phone number.
Financial information: Credit card, debit card, and other payment account information, payment confirmation, and transaction details.
Account information: Your username, password, preferences, and settings.
Transaction information: Items you view, add to your cart, purchase, return, or exchange.
Communications: Any information included in your messages to us, such as customer support inquiries.
Device information: Information about your device, browser, IP address, or network connection.
Usage information: How and when you interact with the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you: When you create an account, make a purchase, or contact us.
Automatically through the Services: Including via cookies, analytics, or tracking tools.
From service providers: Shopify, payment processors, shipping companies, and other vendors supporting the Services.
From third parties: Including partners or marketing providers, as permitted by law.

How We Use Your Personal Information

Depending on your interactions with us or the Services you use, we may use your personal information for the following purposes:

Provide and improve the Services: Process orders, manage payments, fulfill shipments, handle returns or exchanges, remember your preferences, and create a personalized shopping experience.
Marketing and advertising: Send promotions or product recommendations by email, text, or through online advertisements. You can opt out of these communications at any time.
Security and fraud prevention: Authenticate accounts, prevent fraudulent activity, and maintain the security of the Services.
Communicate with you: Respond to questions, provide customer support, and maintain business communications.
Legal compliance: Fulfill obligations under applicable laws or respond to valid legal processes.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following situations:

Service providers: Shopify, payment processors, shipping carriers, and other vendors performing services on our behalf.
Marketing partners: To provide relevant advertising or promotional campaigns.
Legal reasons: Comply with laws, respond to valid legal requests, or enforce our terms.
Business transfers: In connection with mergers, acquisitions, or sales of business assets.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve the platform. Information you submit to the Services is shared with Shopify and other third parties as necessary to provide the Services, including shipping, payments, and marketing functions.

For more details on how Shopify processes your information, you may visit the Shopify Privacy Policy.

Third Party Websites and Links

The Services may contain links to websites operated by third parties. We are not responsible for the privacy practices, content, or security of these websites. Information you share on third-party platforms may also be viewable by others.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided personal information, you may contact us to request its deletion.

Security and Retention of Your Information

We use reasonable administrative, technical, and physical measures to protect your information. However, no security system is completely impenetrable.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access / Know: Request access to the personal information we hold about you.
Delete: Request that your personal information be deleted, where permitted by law.
Correct: Request corrections to inaccurate information.
Portability: Receive a copy of your information or request its transfer to another provider.
Marketing Opt-Out: Opt out of marketing communications or targeted advertising.

To exercise your rights, contact us at chloebusiness21@gmail.com.

Complaints

If you have complaints regarding our handling of personal information, you may contact us at chloebusiness21@gmail.com or reach out to your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. For transfers from the EU or UK, we rely on recognized legal mechanisms such as Standard Contractual Clauses to ensure adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, operational, legal, or regulatory reasons. Updated policies will be posted on this page with the “Last updated” date revised.